REFUND POLICY
Synergy Central’s refund policy seeks a balance in the rights of consumers as well as the RTO with the details being as follows:
| SITUATION | REFUND ENTITLEMENT | |
| Where a student pays a deposit and withdraws from the course | 1 month or more prior to the commencement of the course. (Note: For online or external study, commencement has occurred when the learner has been provided with an enrolment link, and or training and assessment materials) | A fee equal to 10% of the course cost will be retained to cover administration and processing cost. Any additional funds already paid to the RTO will be returned to the student |
| Less than 1 month prior to the commencement of the course (Note: For online or external study, commencement has occurred when the learner has been provided with an enrolment link, and or training and assessment materials) | A fee equal to 20% of the course cost will be retained to cover administration cost. Any additional funds already paid to be RTO will be returned to the student. |
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| Where a student has already commenced a course and withdraws (Note: For online or external study, commencement has occurred when the learner has been provided with an enrolment link, and or training and assessment materials) | For the first month after commencement, the RTO will generally agree to negotiate a proportional refund of fees already paid to the RTO equal to the proportion of services not yet delivered to the portion of the course that has been paid for, and where the learner provides sufficient reason that they cannot continue the course. After the first month from commencement, the RTO is not obliged to consider a refund at all and would only do so in circumstances of hardship or where it believes mitigating circumstances warrant a refund. |
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| In a circumstance where the RTO cancels a course | The student will be offered a choice of an alternate course or a refund of all fees paid to that time less any proportion for training/assessment already delivered. | |
| In circumstances where the RTO is working with 1/3 party | Where the RTO is working with 1/3 party or other organisation who has their own refund policy | Where the RTO is working with 1/3 party or organisation that has a refund policy provided to learners before enrolment, the refund policy of the third-party or client organisations will take preference as it is a commercial agreement between the third-party and their client. |
| Short courses such as first aid | Includes courses for first aid which are under $300 | For short courses such as first aid a pre-course booking fee of 50% of the course cost may be required in advance and is non-refundable for those that do not attend or withdraw with less than two weeks prior notice. |
Any request for a refund from SC needs to be given in writing and will be processed as soon as possible by SC staff.
Where a client is unable to fill in such a request, SC staff will do so for them, but the client will generally need to sign the request, however e-mails and other like request will be considered proof of the learner’s request providing the learner’s identity is clearly displayed.
Where a learner’s behaviour is in breach of the participant code of conduct, the learner’s enrolment may be terminated. Where a learner’s enrolment is terminated due to a breach of the code of conduct, there will be no refund.
More information can be found at Synergy’s website http://synergycentral.org/terms-conditions/ or you can request a student guide by email info@synergycentral.com.au
Synergy welcomes any questions, and believes learners should be fully informed before committing to the enrolment of a course.