Undertaking assessment tasks

Assessment tasks will need to be undertaken as per the instructions for each task or question. There are some simple steps to follow that will assist the learner:
Step 1
Read the notes and or conduct research for the section you are up to

Step 2
Read the assessment tasks instructions thoroughly to ensure you know exactly what has been asked for

Step 3 Complete each assessment task and enter answers into the allocated spaces in this assessment workbook

Step 4 Double check that you have correctly undertaken the assessment tasks as required

Step 5 Submit the task/question on VASTO, or check it off in the workbook if you are not using the online system

Step 6
Move on to the next section

What might you be asked to do

There are a number of things that you might be asked to do as part of your assessment tasks including but not limited to:

• Answering questions
• Research
• Creating a portfolio
• Creating or amending documents
• Completing projects
• Demonstrating physical skills
• Interacting with others
• Providing feedback or opinions
• Interviewing
• Questioning
• Negotiating
Written questions and templates

Please answer the written questions by typing your answers directly into the text box after the question being answered. In some cases templates will be provided instead of text boxes.

The size of the text box or template does not indicate a recommended length for an answer. Where there is a minimum or maximum length for answers the details of this will be provided, otherwise, your answers should provide sufficient information and content to clearly address the question or task.

For MS word versions, the text box should be expanded using normal word processing functions such as the space bar, return key, and typing until you answer is complete.

Practical tasks and other activities

Practical activities will vary from unit to unit and will need to be undertaken in line with the requirements of the individual unit of competency.

Relevant qualified person

In some cases this will simply see a need to gather particular evidence, where in other cases you may be required to undertake particular activities under the supervision of your assessor or a relevant qualified person. A relevant qualified person is usually someone who has the skills and knowledge to be able to supervise and observe your practical performance, and then complete relevant documentation such as observation checklist, which are then returned to your assessor. Your assessor uses this 3rd party evidence along with other evidence to make an assessment judgement.


Some practical activities will allow simulation.

Simulation does not mean that you hypothetically pretend that you did something, as this would not allow you to demonstrate your skills and knowledge appropriately.

In the simulation, you still need to undertake the same activities you would in the workplace, and in fact the simulation must be undertaken in conditions that are consistent with the workplace. The difference is you can use volunteers who can role-play clients or other persons, and this can be done in a non-work environment providing the conditions of the real work environment can be recreated.

A good example of this is first aid where people may role play casualties in set scenarios as if they were a real casualty.

For simulation, you still need access to all of the resources you would have in a real workplace. As an example, if you were doing fitness and being assessed teaching and demonstrating a bench press to a client, you would not only need someone to role-play the client, but you also need a bench and appropriate weight training equipment to be able to demonstrate a bench press.

Simulation does not stop you doing everything; it just means you get to do it with volunteers and in a controlled environment . Back to index
Flexible Assessment

All assessments conducted by Synergy Central will meet the assessment guidelines for Nationally Endorsed Training Packages or the assessment criteria.

Assessment is usually undertaken through assignments and course exercises which may be adjusted at the trainer’s discretion to meet specific needs providing the requirements of the units of competency are still met. Flexible courses allow students to learn at their own pace and under varying conditions, which best suit their individual situations.

Students are required to be competent in all areas to receive an overall competency mark (C).

Elements that may be included (depending on course) in the assessment process may include but not be limited to:

• Underpinning Knowledge for the course unit requirements
• Practical ability
• Verbal and non-verbal communication
• Personal presentation appropriate to the environment
• Problem solving. For example: learning to learn, decision making, creative thinking
• Positive helpful attitude towards others and the organisation
• Respect for the understanding of all cultures and beliefs
• Working with others in teams
• Organising own schedules to achieve goals.

As a rule of thumb, students will generally be given three (3) opportunities to be assessed for competency in each activity or question for a given course or program. However, Synergy may allow for further assessment opportunities where it feels there are special circumstances which are negatively affecting the outcome of assessment or where the client presents a case that Synergy feels is valid. In such circumstances, Synergy may seek assistance from an outside source (counsellor, tutor, etc.) and will record the process for reporting to the Registering Authority.

Where a client has been assessed three times and is still Not Competent (NC), Synergy may refuse further assessment if it feels there is little chance of the client becoming Competent.

The participant may appeal this decision in writing to the Synergy’s Compliance Manager or Managing Director who will consider the matter and advise the client in writing of the outcome. This process is outlined in Complaints and Appeals.

A flexible assessment process will be undertaken to consider the requirements of people with special needs or situations including:

• Handicap
• Cultural background.
• LL&N difficulties
• Other trauma or reasons.
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In this case, flexibility must not lessen the overall value of a course program but should be seen as a willingness to take different avenues to reach results with the qualification while retaining the same worth and value.

The results and details of all assessments will be recorded and kept on file for the purpose of auditing and, where applicable, will be forwarded to, or included in, reports to the Registering Authority. In line with SYNERGY policies, clients will have access to personal information and will be advised of all outcomes in writing.