Obligations

There are two distinctive sets of obligations for training with Synergy Central being our obligation to you, and your obligation to us:

Our obligation to you:

Our obligation to you is that we will provide you with:

• Access to the online learning system and any resources we have guaranteed to supply

• support and guidance from your online assessor/trainer in accordance with the terms and conditions you signed and agreed to

• fair and reasonable assessment in line the principles of assessment, the rules of evidence, and the dimensions of competency

Your obligation to us:

Your obligation to us is that you will:

• Agree to and act in accordance with the RTO’s student code of conduct

• undertake all assessment activities yourself and will not copy or plagiarise the work of another individual

• Conduct yourself appropriately and politely when dealing with the RTO, staff and or members, and other learners

• Engage in undertaking the course including any research and/or practical activities needed

Nature of guarantee

Synergy Central Nature of Guarantee

An agreement between Synergy Central and each learner.

Synergy is committed to providing leading quality training and assessment as outlined in its publicly available information. In return Synergy requires the learner to agree to undertake their study in line with the course requirements and Synergy’s participant code of conduct. The responsibilities of both parties for the nature of guarantee are outlined below:

Learners responsibility:

Learners guarantee they will:

• Undertake all study in the manner and formats required and in the specified course timeframes.
• Adhere to the participant code of practice Participant code of conduct
• Conduct themselves in a responsible, polite and safe manner and refrain from abuse towards Synergy staff or other learners.

Synergy’s responsibility:

Synergy will guarantee:

• To deliver training and assessment as specified in the information provided to learners prior to commencement.
• Provide all services within the timeframes agreed to prior to learner commencement.
• Adhere to the RTO’s code of conduct and deal with learners fairly and ethically.

In the event that Synergy is no longer able to provide the training and assessment services as initially agreed, then Synergy will arrange for the training and assessment to be completed through another RTO. This will be facilitated through transition agreements with other RTOs. . This will be undertaken via the following steps:

Step 1: Synergy will inform the learner that delivery of the course cannot be continued and provide details as to why.
Step 2: Synergy will inform the learner of details of alternate course delivery.
Step 3: Synergy will organise transfer to the new provider.
Step 4: Synergy will document the process and provide details to the registering authority.

Entry requirements & LLN

Some qualifications have no formal entry requirements, where others require specific competencies to be achieved, or may require certain benchmarks prior to admission to the course. Whether your intended course does or does not have prerequisites, RTO is now have certain obligations under their registration with the National VET regulator.

RTO’s are now required to advise learners in advance of LLN requirements to ensure learners are not disadvantaged by being enrolled in courses they are not capable of undertaking.

Synergy endorses this approach as we try to be a good corporate citizen, and wish to deliver beneficial products and outcomes to our clients.

For Synergy courses, a good understanding of English as well as sound basic English reading and writing skills would be necessary along with basic mathematical skills.

Prior to your enrolment been accepted you would need to provide evidence of one of the following:

• Prior completion of a course or undertaking which would have needed a similar or greater level of LLN. In most cases such evidence could include proof of the successful completion of a secondary school leaving certificate, or a certificate III or higher qualification, or other evidence that would demonstrate LLN to this level.

• Completing a short LLN test at http://lln.safework.com.au/report.php . This short test is free and you can request that the results be sent directly to the RTO by email.

• Providing other evidence of your LLN proficiency to the level or higher for the course you seeking to undertake

English

Learners will need to have a good command of written and spoken English (equivalent to general IELTS Band 6).

“Band 6: Competent user: has generally effective command of the language despite some inaccuracies, inappropriacies and misunderstandings. Can use and understand fairly complex language, particularly in familiar situations.”

USI (unique student identifier)

As of 1 January 2015 all learners need a unique student identifier (USI) to enrol or re-enrol in nationally recognised training courses.

This USI will keep your training records and results together in a single online account and will ensure that your training records are not lost.
To obtain a USI please visit www.usi.gov.au
Further information on the USI can be found at

http://usi.gov.au/Training-Organisations/Documents/FactSheet-Student-Information-for-the-USI.pdf
No USI – No enrolment!

Enrolment

Prior to enrolling in any Synergy Central course, it is recommended that the learner view all terms and conditions, information packs, and other information in this student guide and information packs, or by accessing the same information at Synergy Central’s website www.synergycentral.com.au

It is also recommended that prior to enrolling in any course that learners ask any questions of Synergy Central where they require clarification or further information, and request any information they feel is needed prior to making any commitment.

Synergy Central only wants fully informed learners who understand exactly what they are enrolling in and what is required of them during the process.

Conditions of enrolment

Synergy Central will only and enrol people who agree to the terms and conditions set for study with Synergy Central.

Synergy Central’s terms and conditions have been created against and meet the requirements of:

• The NVR standards 2015 http://www.comlaw.gov.au/Details/F2014L01377
• ASQA guidelines www.asqa.gov.au
• The National Privacy Principles http://www.oaic.gov.au/privacy/privacy-act/national-privacy-principles

Included in Synergy Central’s terms and conditions are items that relate to:

• Participant code of conduct
• Refund policy
• Commitment to engage in learning and assessment activities
• Agreement to provide information required by the RTO for compliance (AVETMISS)

Synergy Central Pty Ltd agrees to provide access to available enrolment positions for all persons who have the relevant skills, experience, and ability to satisfactorily meet enrolment requirements for behaviour, safety, course/qualification pre-requisites, payment of fees, and the observance of Synergy Central Pty Ltd policy.

Synergy Central Pty Ltd may seek to refuse initial enrolment or terminate or suspend the enrolment of an enrolled student if they:

• Do not comply with the Synergy Central Pty Ltd Participant’s Charter

• Do not comply with proper safety procedures.

Fail to attend training sessions to a minimum level identified for the assessment process competence. Back to index

• Have not accurately or honestly disclosed all information relevant to their enrolment and participation in the training with SC including relevant matters relating to health, work history, skills and experience, criminal conviction (where appropriate) etc.

• Has provided false or misleading information.

• Commit an offence under the law while in the training environment or at a workplace, breaches safe work practice, or otherwise acts in a manner detrimental to the wellbeing of Synergy Central Pty Ltd, other students or persons, or themselves.

• Do not comply with the confidentiality rights of other persons

• Are rude and aggressive(including swearing at) Synergy Central staff, other learners, or other persons while engaged in training with Synergy Central

Synergy staff will not accept abuse, raised voices, threats, or aggressive behaviour from learners.
Special conditions

In some circumstances, for example where courses are delivered under a corporate rate, through brokerage, or some other special circumstances then there may be additional conditions applied to the enrolment of learners.

For example, if enrolment was through the purchase of a voucher, gift voucher, or other third party mechanism then additional and all specific conditions may apply to enrolment. Such conditions may include but not be limited to:

• Validation or redemption through a mechanism required for the process
• Specific timeframes for commencement, completion, refunds, etc
• Other variations as needed to meet the process

Participant code of conduct

All participants in the RTO’s courses and programs have a right to:

• Be treated with respect and dignity
• A safe learning environment free from danger, abuse or harassment
• Recognition of their particular needs and circumstances including: beliefs, ethnic background, cultural and religious practices as practical and reasonable
• Have access to their own records on request
• The opportunity for feedback on services provided
• Receive a copy of and have access to our complaints process

Participant Responsibility

As a condition of entry into the RTO’s programs, participants are expected to:

• Respect the rights of others
• Be punctual for classes and appointments
• Conduct themselves in a poor light and socially acceptable manner
• Notify the RTO if they are unable to attend classes or appointments, or otherwise engage in training and or assessment
• Ensure they do not engage in aggressive or rude behaviour (including swearing) directed towards Synergy Central staff, other learners, or other persons
Where a learner’s behaviour is in breach of the participant code of conduct, the learner’s enrolment may be terminated. Where a learner’s enrolment is terminated due to a breach of the code of conduct, there will be no refund.