Refund policy

Synergy Central’s refund policy seeks a balance in the rights of consumers as well as the RTO with the details being as follows:

For normal fee for service learners the refund policy is:

SITUATION   REFUND ENTITLEMENT
Where a student pays a deposit and withdraws from the course: 1 month or more prior to the commencement of the course

(Note: For online or external study, commencement has occurred when the learner has been provided with an enrolment link, and or training and assessment materials)
A fee equal to 10% of the course cost will be retained to cover administration and processing cost. Any additional funds already paid to the RTO will be returned to the student
Less than 1 month prior to the commencement of the course

(Note: For online or external study, commencement has occurred when the learner has been provided with an enrolment link, and or training and assessment materials)
A fee equal to 20% of the course cost will be retained to cover administration cost. Any additional funds already paid to be RTO will be returned to the student.
Where a student has already commenced a course and withdraws

(Note: For online or external study, commencement has occurred when the learner has been provided with an enrolment link, and or training and assessment materials)
For the first month after commencement, the RTO will generally agree to negotiate a proportional refund of fees already paid to the RTO equal to the proportion of services not yet delivered to the portion of the course that has been paid for, and where the learner provides sufficient reason that they cannot continue the course.After the first month from commencement, the RTO is not obliged to consider a refund at all and would only do so in circumstances of hardship or where it believes mitigating circumstances warrant a refund.
In a circumstance where the RTO cancels a course The student will be offered a choice of an alternate course or a refund of all fees paid to that time less any proportion for training/assessment already delivered.

Any request for a refund from SC needs to be given in writing and will be processed as soon as possible by SC staff.

 

Where a client is unable to fill in such a request, SC staff will do so for them, but the client will generally need to sign the request, however e-mails and other like request will be considered proof of the learner’s request providing the learner’s identity is clearly displayed.

Where a learner’s behaviour is in breach of the participant code of conduct, the learner’s enrolment may be terminated. Where a learner’s enrolment is terminated due to a breach of the code of conduct, there will be no refund.

Synergy welcomes any questions, and believes learners should be fully informed before committing to the enrolment of a course.

 

Breach of code of conduct

Where a learner’s behaviour is in breach of the participant code of conduct, the learner’s enrolment may be terminated. Where a learner’s enrolment is terminated due to a breach of the code of conduct, there will be no refund.

 

3RD PARTY OR VOUCHER PURCHASE

For situations where a learner purchases a course through a broker, voucher, coupon, or other third-party mechanism or provider the refund policy will vary as follows:

  •  Synergy’s refund policy is only relevant for the actual amount of fees paid to Synergy by the third party organisation or individual who has entered a financial contract with the learner for the purchase of a course through a voucher or other system.

 

  • The amount of funds retained by third-party organisation or individual, is a matter between the purchaser and that organisation, and any refund relating to that amount will need to be negotiated between the purchaser and the third party organisation or individual.

 

  • Synergy accepts no responsibility for any funds that it has not been directly paid, particularly when these funds are a matter of a financial arrangement between the purchaser, and a third party organisation or individual.

 

  • In circumstances where a learner does purchase course through a third party organisation or individual, for example through a voucher or coupon system, then Synergy’s refund policy may be adjusted to meet the conditions of that purchase, and these changes will be disclosed in advance to the learner so they are fully informed of their conditions of purchase, the allocation of funds to a third party organisation or individual, the liabilities of Synergy, and terms and conditions of refunds for any such deal.