Participants code of conduct

All participants in the RTO’s courses and programs have a right to:


·         Be treated with respect and dignity

·         A safe learning environment free from danger, abuse or harassment

·         Recognition of their particular needs and circumstances including: beliefs, ethnic background, cultural and religious practices as practical and reasonable

·         Have access to their own records on request

·         The opportunity for feedback on services provided

·         Receive a copy of and have access to our complaints process


Participant Responsibility


As a condition of entry into the RTO’s programs, participants are expected to:


·    Respect the rights of others

·    Be punctual for classes and appointments

·    Conduct themselves in a poor light and socially acceptable manner

·    Notify the RTO if they are unable to attend classes or appointments, or otherwise engage in training and or assessment

·    Ensure they do not engage in aggressive or rude behaviour (including swearing) directed towards Synergy Central staff, other learners, or other persons


Where a learner’s behaviour is in breach of the participant code of conduct, the learner’s enrolment may be terminated. Where a learner’s enrolment is terminated due to a breach of the code of conduct, there will be no refund.